Industry
Finance Services
Challenge
Finance Services Client (30 employees, $8M revenue) was manually processing 500+ customer documents monthly. Team spent 40+ hours weekly on data entry, document classification, and information retrieval. Error rate was 5-7%, causing compliance issues and customer friction.
Solution
We implemented an Intelligent Document Processing (IDP) system that: – Automatically classified documents (applications, statements, contracts) with 99% accuracy – Extracted key data fields and populated company CRM automatically – Reduced manual processing from 40 hours/week to 8 hours/week – Created searchable digital archive of historical documents
Results
- 80% reduction in document processing time (worth ~$32,000/year in labor savings)
- Improved accuracy from 93% to 99.7%
- Customer response time improved from 5 days to 1 day
- Employees redeployed from data entry to higher-value customer service work
Timeline
8 weeks from assessment to full deployment
Client Quote
“The ROI was immediate and obvious. Within the first month, we’d paid back a significant portion of the implementation cost. More importantly, our customers noticed. Response times dropped and we haven’t had a single accuracy-related complaint since deployment.”
